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The casino stated all funds were paid back to the player and that they were rewarded a special bonus for the trouble. No update since then is available.
Technical glitch. Player found in the statement section they had lost before they even started playing the bonus. The player received a bonus and even before they started to play, they had noticed in the statement section that it said they had already lost, probably due to a technical glitch.
The casino promised to look into the matter. Complaints on related Planet Casino Same management. Black points: 60 for this casino.
After a player made a win, it turned out he was from a country restricted to play. The player complained that he kept receiving emails from casino inviting him to play and informing him about the promotions, so the player started to play and won.
However, when he wanted to withdraw, he was informed that he couldn't do so because he comes from a country restricted to play. The player didn't understand why he was able to make a deposit and play if he was from a restricted country.
No reaction from the casino. Complaints on related Fone Casino Same management. Insufficient evidence from casino.
Declined payment. The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms.
When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer. Complaints on related Jackpot Wheel Casino Same management.
Casino claimed that the player already received his winnings. The player requested a withdrawal which later on, the casino claimed was paid out to him.
On the other hand, the player claimed never receiving his winnings. No other information is available after this. Complaints on related GrandBay Casino Same management.
The player complained about the non-payment of money, but as the casino explained, she was inattentive while reading the bonus terms.
Casino repeatedly tried to explain this , and the player wouldn't listen. The player made four withdrawal requests and they all became delayed.
The casino claimed to have technical difficulties, but the player didn't feel like believing in that information. Ever since then, there's no further information available and the complaint remains unsolved.
The player wanted to withdraw his winnings that he had won with loyal points. At first, everything went well and the Finance Department approved the withdrawal.
However, the winnings have not reached the player. The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than if he won with loyal points.
However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.
The player's winnings were canceled due to the non-payment of the deposit, of which the player was not notified. After the player made a deposit, he was credited with a bonus and he accordingly continued to play.
After winning, he asked for a withdrawal. However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit.
Although from the beginning he did not report this. Complaints on related Mandarin Palace Casino Same management. Black points: 80 40 for this casino.
This was a usual case what the Americans may face when trying to cash out their checks. Mary was not able to cash out the check she had received.
She didn't follow the withdrawal instruction that she was given by the casino. Later on, they probably found another way to pay her and we consider this being likely paid.
The main problem is with the payments via bank for USA players that may cause the problem. There is no further information on this case available ever since.
Read more on: gamblinggrumbles. This particular case was strange as there was no evidence from any side, therefore hard to decide.
The player complained he did not break any bonus rule. However, the casino's opinion was different.
The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address.
The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms.
Complaints on related Treasure Mile Casino Same management. The player didn't receive the full amount of requested withdrawal.
There is no further information whether the player received rest of their money or not. Submit a complaint.
The amount you win from your free spins will be added to your account as bonus funds. You then need to wager that amount times to convert it into real money.
Any winnings over this limit will be forfeited. You should get this bonus relatively FAST According to our testers and feedback from other players that claimed this bonus, the process of getting this bonus is relatively fast.
New players only Terms apply, please gamble responsibly. Use promo code in your account WOLF Ukraine 1. United States 3.
Portugal 0. Belarus 1. Unknown 1. Black Lotus Casino Good reputation. If you win more than that, the exceeding amount will be forfeited.
You will have to wager times the bonus value to clear the bonus and be able to withdraw your winnings. The lower of the two values applies.
If you break this rule, the casino may confiscate your winnings. United States 1. Black Lotus Casino Payment methods.
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Email Testing Record June - 27 minutes. Black Lotus casino hold the following gambling licenses : Curacao eGaming - Black Lotus casino are licensed in Curacao but we are unsure which Master License holder is responsible for them.
As such we cannot comment on how effective contacting their regulator would be in case of a complaint.
You can find further information regarding this regulator's complaint policies here. Restricted Countries. Slots RTP. Comp Points. Black Lotus casino do not appear to offer any form of comp point program.
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